Politique d’expédition

SHIPPING POLICY:

At ERGONEX™, we are committed to providing a reliable and transparent shipping experience.

We currently ship across the European Union and the United States.

Processing Time:

Orders are typically processed within 1 to 3 business days after payment confirmation.

During periods of high demand, processing times may be slightly extended.

Estimated Delivery Times:

Estimated delivery times are generally between 7 and 14 business days depending on:
- the shipping destination;
- local carrier operations;
- customs procedures;
- seasonal demand.

Please note that delivery times are estimates and are not guaranteed.

Tracked Shipping:

Once your order has been shipped, tracking information may be provided when available.

Customers are responsible for providing accurate shipping information at checkout.

ERGONEX™ cannot be held responsible for delays, lost packages or delivery issues caused by:
- incorrect shipping information;
- customs clearance;
- shipping carriers;
- circumstances beyond our control.

Shipping Fees:

Shipping costs are calculated at checkout unless free delivery promotions are applied.

Certain orders or promotional offers may qualify for free shipping depending on the order value and destination.

Customs & Import Taxes:

For international orders, customs duties, import taxes or additional local fees may apply depending on your country’s regulations.

These charges remain the responsibility of the customer when applicable.

Damaged or Lost Packages:

If your order arrives damaged or appears lost during transit, please contact us as soon as possible at:

yassman.group@gmail.com

We will do our best to assist you and investigate the issue with the shipping carrier.

Contact:

For any shipping-related questions or support requests:

yassman.group@gmail.com